BEFORE DRAFTING COMMENCES

If you have ordered and we have not started drafting, contact us for a full refund.

ONCE DRAFTING HAS COMMENCED

Because every document is prepared to order from information you supply, we do not refund for change of mind once drafting has commenced.

IF THE DOCUMENT IS NOT WHAT WAS ORDERED

If a document has not been prepared in accordance with the information you supplied or the product description, contact us within fourteen days of issue. We will correct it at no cost. If we cannot, we will refund it.

WHAT IS NOT A GROUND FOR REFUND

  • The document contains blank fields marked for your completion. This is by design and is described on every product page
  • The document is issued at draft status rather than approved. This is by design
  • A principal contractor or client has additional requirements you did not tell us about at intake
  • The plant, activity or workplace has changed since the information was supplied.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have services remedied if the failure does not amount to a major failure.

HOW TO REQUEST A REFUND

Email us with your order number and the reason. We respond within two business days.